Operational Support Staff

Rhode Island Office of the Postsecondary Commissioner has an immediate need for a part-time operational support staff member at its Westerly Education Center, a workforce training and postsecondary education center located at 23 Friendship Street in Westerly.

Job Purpose
The operational support staff member is entrusted to enforce all policies and ensure the safe operation of Westerly Education Center.

The successful candidate will perform duties as described below.

Essential Duties and Responsibilities

• Answer main telephone, assist callers, take messages, and direct calls to appropriate program staff.
• Perform noncomplex, general clerical, word processing and office support duties.
• Act as frontline customer service representative for Westerly Education Center
• Assist guests by providing information and services or directing guests to the appropriate source for assistance.
• Familiarity with computers and the internet.
• Assist with staff coverage needs to support the delivery of services that include room rentals, catering, credit bearing courses, workforce development training and test proctoring

Work Schedule: No more than 19 hours per week.

Job Type: Part-time

Shifts: Shifts vary between day and evening

Supervises: No supervisory role

Ability to Commute: To Westerly, RI (Required)

Shift availability

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Physical/Mental Requirements

• Constantly use manual dexterity, follow directions, and adhere to detail.
• Frequent sitting, standing, speaking, seeing, hearing, and listening.
• Frequently use eye/hand coordination.

Qualifications

• High school diploma or equivalent preferred
• Must pass a successful background screening
• Strong communication skills
• Professional appearance
• References upon request
• Must have a vehicle or reliable transportation

Experience: Customer service: 1 year (Preferred)

This is a part-time, non-standard (exempt) position with a pay rate of $20/hour. The operational support staff reports to the director of Westerly Education Center. Interested candidates should submit a resume and cover letter. No phone calls or walk-ins, please. The job will remain posted until a candidate is hired.